Online reputation analysis
Social media can have a great impact on your company’s corporate identity. On platforms such as blogs, wiki’s, fora, social network sites, communities and micro blogs like Twitter opinions about your company are formed and expressed. It is key to monitor and reactively and proactively manage these online dialogues.
Jungle Minds can realize visible results with a focus on:
- Customer service (webcare)
- Customer loyalty
- Innovation and idea generation
- PR & crisis management
Our method for online reputation management
- Analysis - in this stage we answer important questions like “what is being said about your company?”, “by who and where?” and “what is the impact of these messages?”. We monitor the online buzz for you as valuable input for the strategy.
- Strategy - we establish ambition, objectives and success factors and setting up a plan for your online reputation management. Together with you we determine which activities will be initiated, reactively and proactively, on which social media platforms to be active and on which messages you should react, or not.
- Implementation - develop processes and procedures, structurize your organization accordingly and coach your employees. We will help you create guidelines and train your personnel.
- Realization - selecting and setting up the right tools, monitor continuously, establish periodic rapports and take appropriate action.
Why Jungle Minds
Our online reputation management specialists are experienced in developing strategy, consulting and managing the implementation of your social media strategy. We are specialized in online communication and use proven performance methods.
The combination of our internet expertise in research and strategic organizational advice makes Jungle Minds the go-to party for online reputation management. We will provide you with funded advice based on your business objectives and expectations of potential clients or stakeholders. Partaking on social media is not a goal in itself, the way you interact in the dialogue has to match your organization’s ambition and goals. We have one clear goal: visible results.
Our expertises:
What makes us different?
- We have ample experience with all forms of research
- We have the techniques, experience and knowledge to study any website and target group
- We performs tests wherever you want, in our own usability lab, but also on location or online (remote testing)
- We find problems and translate these to realistic solutions