Insights through research

Our Insights department provides the knowledge required to improve your online results and increase customer satisfaction.

Eye tracking

Jungle Minds has advanced eye tracking equipment that records the viewing behaviour of visitors by means of cameras built into a monitor that track eye movements. By analyzing and combining the eye movements of different people we can detect patterns in their viewing behaviour. The study results in so-called heat maps (see screenshot) that visually indicate what the user is looking at most.

Jungle Minds usually combines eye tracking with a usability test in order to arrive at optimal improvement suggestions that will noticeably improve your website.

Reasons for deploying eye tracking:

  • Insight into what the visitor is actually looking at
  • Insight into viewing sequence
Eye tracking

Screenshot: an example of a heat map. The red areas (hot spots) indicate the places that visitors viewed the longest.

Why Jungle Minds

All of our professionals are scientifically trained and have extensive experience in eye tracking. We study the user’s actual behaviour, wishes, needs and expectations. This insight largely determines the future success of your website. We do not try to impress you with bulky reports, but formulate concrete and feasible improvement suggestions.

We are able to conduct eye tracking during any stage of the development trajectory, in combination with usability testing.

What makes us different?


  • We have ample experience with all forms of research
  • We have the techniques, experience and knowledge to study any website and target group
  • We performs tests wherever you want, in our own usability lab, but also on location or online (remote testing)
  • We find problems and translate these to realistic solutions

Visible results

Schiphol Group
A crystal-clear interaction design that optimally serves the target groups, both from a business and user vantage point. Moreover, Schiphol now has a development path for new content and functionalities for the medium to long term.

Our approach

AFC Ajax
A more visual, interactive and user-friendly Ajax website with an integrated video environment and innovative video player. Articles and videos are optimally disseminated to and within the social communities, as a result of which Ajax has achieved maximum online reach.

Our approach

ING Bank
An integrated multi-channel concept for ING Bank Personal Banking that enables a more personal service for clients now and in the future.

Our approach

OCW
Clear and measurable objectives based on the web strategy and convenient reporting formats that enable OCW to continuously monitor the website’s effectiveness and carry out necessary improvement measures.

Our approach